Welcome to Toretto Auto Services FZ-LLC ("Toretto Auto Services," "we," "us," or "our"). We are committed to protecting the privacy and security of our customers' and website visitors' information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website ([Your Website URL]), use our services, or otherwise interact with us in Dubai, UAE.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
We may collect various types of information in connection with the services we provide, including:
Personal Identification InformationFull Name | Phone Number | Email Address | Physical Address (for billing or mobile service) | Emirates ID or other identification (where required by law or for specific transactions).
Transactional Information:Vehicle Make, Model, and Year Vehicle Identification Number (VIN) License Plate Number (Registration Number) Service History.
Transactional Information:Details about the services you requested and purchased. Invoices and payment records. Payment information (e.g., credit/debit card details, which are processed by our secure third-party payment gateways and not stored on our servers).
Technical & Usage Data:When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Communications:Records of your correspondence with us, including emails, messages through our website's contact form, or records of phone calls.
We use the information we collect for the following purposes:
To Provide and Manage Our Services: To schedule appointments, perform vehicle diagnostics and repairs, order parts, and maintain a record of the services provided.
To Process Transactions: To process payments for our services and generate invoices.
To Communicate With You: To respond to your inquiries, provide quotes, send service reminders, provide updates on your vehicle's status, and send important notices.
For Marketing and Promotions: To send you information about our special offers, new services, or events. We will only do this with your explicit consent, and you can opt-out at any time.
To Improve Our Website and Services: To analyze website usage to improve user experience and to understand customer needs to enhance our service offerings.
To Comply with Legal Obligations: To meet legal and regulatory requirements in the UAE, including those stipulated by the Roads and Transport Authority (RTA) or other government bodies.
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. This includes using SSL encryption for our website and controlling internal access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, retaining transaction data for tax and accounting purposes), resolve disputes, and enforce our agreements.
Our website may use "cookies" to enhance user experience. Cookies are small files placed on your device that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the website.